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Interactive On-Hold Services

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Information On-Hold Services

"The world is a dangerous place, not because of those who do evil,
but because of those who look on and do nothing."

Albert Einstein

* * * * *

The statistics shown below will be useful in discussions with your team. (They were obtained from public sources and are provided to further your understanding of this subject.) This topic is also discussed in our Executive Overview.

What the telecommunications industry says about on-hold times and advertising:

AT&T Statistics

  • 70% of business calls are placed on-hold
  • The average time spent on-hold is 45 seconds
  • ~60% of business callers placed on-hold will hang up
  • An estimated 30% of these callers won't call back

North American Telecommunications Association

  • Callers with "Silence On-Hold" hang-up the fastest
  • Callers hearing music will hold ~ 30 seconds longer
  • Callers hearing music with relevent information will hold up to 3 minutes longer

US WEST Statistics

  • Information-On-Hold increases caller retention by 40%
  • Info-On-Hold will produce a 15% increase in inquiries
  • Info-On-hold produces a 12% increase in request for services

I.O.S. delivers our products and services to clients through a network of strategic partners throughout North America. If you're a teleconnect interested in improving your sales team's win/loss ratios and thereby significantly increasing corporate profits then take a moment to read what this independant consultantcy has to say on the subject: Related Article. Please Note: The article is now dated so their equipment list is outdated and no longer accurate. We will be happy to compare the hardware vendors we represent to any product you are currently considering.

New partner inquiries are always welcomed and may be directed to: palaggio@iosonhold.com

According to The Inbound Telephone Call Center Magazine:

"94% of the average marketing budget is spent on enticing people to call a business, only 6% is spent on handling calls once they are received." What better way to ease the wait for your prospects and clients while keeping them informed about your evolving products and services.

When you stop to consider all of the ways that advertising dollars are spent you begin to appreciate how important your prescreened callers actually are. They're a captive audience poised and ready to listen to what you have to say. What you say and how you choose to say it is totally up to you. (i.e. silence (???). . . or the radio, with the station fading in and out and with those obnoxious commercials.)

It's your call . . . literally!


Don't worry, expedited productions are available in the format you require for a small additional fee. To help us expedite your request please take 2-minutes and fill out our IOS Survey. Thank you.