"I.O.S. Home Page." "Making every
minute count."



IOS References

Generic On-Hold
Medleys on CD
(or cassette)

IOS Demo's
V3 CD Sampler
message on hold
voice over actors
royalty free music
digital announcers
(PBX & Key phones)
1-4 line telephones
(non key/KSU-less)
automated attendant Voice Mail wi. A/A
audio PowerPoint
radio & TV ads
training tapes
internet audio
talking books
home office
( SOHO )

Eletech Electronics
(On Hold Plus)
Nel-Tech Labs

"Best In Class"
MOH Products

(for Phone Systems
with an MOH Port)
#1 USB-2020
#2 ELE-2015
#3 OHP-7000
1 to 4-line Solutions
( for SOHO )
#1 UPA + 2015
or, UPA + 2020
#2 OHP-6500
#3 OHP-7500

Ask us about
the #1 Ranked

DP100 info
Click here
for more info.


Interactive On-Hold Services

Executive Overview • Products & Services • FAQs • I.O.S. Demo's • About Us • Bargain Basement
• I.O.S. Survey • Contact Us • Job Postings • Take Five

Merchant Policy

"There are no traffic jams along the extra mile."

How to Order:

Online orders are available. Or, to place a credit card order you may call us toll-free at: 1-800-925-9025 from anywhere in North America or, from other countries, insert your access codes to the USA + our number at: 802-423-8220.

Shipping Limits: Global. Some limits may apply depending on the specific product, service or location. For example; Our on-line purchasing system quotes shipping rates within the continental USA. Shipments to other areas must be quoted on a case by case basis. All products are certified prior to shipping and we DO NOT accept returns on products shipped outside of the USA.
Our Guarantee: All finished recordings will arrive in the format requested and in 100% working order or it will be replaced promptly at no expense to our customer. We further guarantee that any hardware products shipped will arrive in the condition described in your order and merchandise will be clearly marked on your QUOTE or INVOICE (along with the specific warranty information). All hardware will carry either a warranty directly from the manufacturer or from I.O.S. itself. If it is an I.O.S. warranty then it will be for the term specified and will be understood as a “replacement warranty of a device of equal or greater value as determined by I.O.S.”
Special Requests: Our standard turn-around for many productions (excluding audio books, original music scores, etc.) is seven to ten business days from receipt of your "FINAL" approved script. Expedites may be available upon request for an additional fee. (i.e. A turn-around of under 72 hours will incur a 30% expedite fee and must be approved by I.O.S.) Other special requests may be negotiated on a "case-by-case" basis but I.O.S. reserves the right to refuse any request that does not meet our production standards.
Return Policy:

All productions are final and returns are only allowed if I.O.S. is unable to produce your recording in the format specified during the order process. (i.e. CD, .wav, MP3, CompactFlash, cassette, etc.)

Returns on hardware purchased in error will be subject to a restocking charge of $50 and must be received by I.O.S. within 14 days of purchase, undamaged, and in the original packaging. Credits may be used to buy other products and services offered by I.O.S. Shipping and handling charges are not refundable unless the error was our fault.

After (30) thirty days from purchase all repair issues must be resolved directly with the manufacturer via the terms of their warranty. You should insure your return since I.O.S. cannot be responsible for lost or damaged items during shipping.

If you have any questions please call us directly at: 1-800-925-9025 or, e-mail service@iosonhold.com Thank you!

Coupons & Specials: I.O.S. offers seasonal specials & coupons to our customers. These discount programs may not be combined without the express written consent of I.O.S.' management. Furthermore, we reserve the right to revoke any special promotion, discount or other concession should the buyer not act in good faith or fails to pay their invoice as described in our terms and conditions.

Privacy Policy:

Since your privacy is important to us, I.O.S. has created this privacy statement in order to demonstrate our firm commitment to privacy. We have partnered with PayPal.com, a division of Ebay, to provide you with an easy-to-use, safe, and secure shopping experience. The secure server software (SSL) that is used is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your Personal Information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.

In general, you can visit our website without telling us who you are or revealing any personal information, although you may not be able to participate in certain promotions or receive information beyond that already provided on our site. We collect, maintain and use information you have voluntarily submitted to contact you, including via e-mail, to respond to your comments or requests for information, or to contact you if needed in the course of processing your order or to provide details of offerings that may be of benefit.

Payment Options:

We accept checks, money orders, American Express, Discover, MasterCard and VISA credit cards and PayPal. (Sorry, no "C.O.D." orders.) We reserve the right to withhold shipment until your check has cleared the bank.

Order Cancellation Fee:

We work with our clients based upon the commitments made by their designated employees. When a verbal commitment is given to us we accept that promise as a "firm order" and any cancellation of that order is subject to a 10% cancellation fee.

Customer Delays:

Effective 1/01/05: All production projects are subject to our "one-year time out policy", which simply stated requires that you provide the needed project assistance within that period of time or forfeit your production. Extensions will be considered when "valid cause" is provided in writing within 30 days of your expiration date, which is one year from purchase. We can not be held responsible for delays beyond our control. Note: This DOES NOT apply to any equipment purchased, which can be shipped to you "as needed" or sold on your behalf for a negotiated commission fee based upon the item(s).

Effective 8/24/2011: Due to the evolution of telecommunication systems we have evolved our "Right-To-Use" licensing structure to allow for additonal billing for ALL seperate physical addresses being served by our productions and no longer recognize "campus" structures or any WAN/LAN/VOIP or other SINGLE SERVE PBX-like PLATFORM as a single location. e.g. Campuses with ten different buildings using our production(s) in each building will receive ONE FREE license (as before) but will now be required to acquire NINE ADDITIONAL R-T-U licenseses to cover I.O.S. for the service that we have provided to the other nine buildings and/or locations.