Interactive On-Hold Services

Dr. W. Edwards Deming

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Celebrate our 10th Anniversary with I.O.S. on July 1st and receive
2-FREE minutes on MOH production packages purchased before July 30th!
(That's up to 4-FREE Minutes with our "Off-Season Holiday Special!")

Have you ever tried calling your office and asked to be placed on hold? Perhaps you don’t feel that calls should ever be put on hold... GOOD, neither do we! But the reality is that it's necessary from time to time for any number of reasons, such as; data-look-up time, personnel shortages caused by vacations, sick days or your busiest hours. Perhaps the person your customer is calling is on another line and he insists on waiting. Do you really want to annoy your callers by placing them on hold into "dead silence" or, worse yet, those horrific redundant beeps tones that are generated by many phone systems? Those are two very good ways to show your callers just how unimportant they are to you. This is not a place to skimp on customer service. We provide outstanding audio programs for a small fraction of what you would expect to pay for such important time with your clients and prospects. This is valuable time and we can help your business prosper while keeping your callers calmer, better informed and more receptive to buying your products and services.

PS: Don't just take our word on the importance and value of these CRM (customer relation management) tools, read what an independent consultancy had to say about it in their article located at: Related Article. PLEASE NOTE: That article was written in June of 2001, take note of the exceptionally HIGH price estimates on equipment and outmoded 3-year lease purchases, which can be a trap for the unwary consumer. FAR SUPERIOR equipment is now available for only $89 a far cry from the $500 plus range for inferior quality and equipment! Here are the three paragraphs from that article that are most important for any company considering this technology. (There is other good info as well so you should check out the article... but then go visit our FAQs page for updated information.)

"CRM, regrettably, is a much-overused acronym that all too many non-CRM vendors apply to their products. But if any solution merits the term, it most certainly is MOH. Think about it. When customers get put on hold, instead of silence, they're greeted by messages and music that capture their interest. If done right, these messages are as good as any high-priced sales and marketing pitch used in other media. Alternatively, MOH might soft-peddle the company by providing useful info not specific to the outfit's products and services. At a minimum, MOH can be indispensable to keeping callers on-hold until they can make contact with an appropriate rep. And, when firms are too understaffed to handle high call volumes, callers' patience (as we all know) wears thin fast.

Compared to other marketing and CRM tools, MOH is exceptionally low-cost, which is both an advantage and a disadvantage. Businesses are accustomed to paying tens of thousands of dollars for radio or TV commercials, newspaper or magazine ads, collateral materials, direct mail, Yellow Pages advertising, or billboards. So, when one learns that MOH service can sell from $600 to $2,000 per year, or less than pennies per impression, people might become suspicious of its effectiveness. People will say, "You only get what you pay for." Or, if the MOH is too cheap, they say "There must be something wrong with it."

But hundreds of thousands of businesses are already benefiting from MOH. Countless companies have recounted how digital announcers and MOH content upgrades paid for themselves in weeks, if not days. The ROI (return on investment) is measured in improved caller retention (i.e., fewer abandoned calls, which businesses can track in a traffic analysis study); and, less tangibly, in the good will and receptivity to vendor offerings that MOH generates."

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If you're new to I.O.S. then you can begin
by completing our 2-minute "I.O.S. Survey"

Then...

... visit our "Bargain Basement" to view our current specials
and learn how we can do 90% of this work for you!

... learn how a custom on-hold program can pay for itself
many times over by viewing the following: MOH Statistics

Call us at 1-800-925-9025 when YOU'RE ready to sound like a million bucks!

Bring a friend and earn 2 FREE MINUTES
or subtract $50 from either bill!

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I.O.S. GIFT CERTIFICATES are available in increments of $50.
(For use with any I.O.S. product or service.)

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